New
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Address BooksAPI
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GET /v2/contact_center/address_books/units
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GET /v2/contact_center/address_books/units/{unitId}
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POST /v2/contact_center/address_books/units
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PATCH /v2/contact_center/address_books/units/{unitId}
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DELETE /v2/contact_center/address_books/units/{unitId}
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GET /v2/contact_center/address_books
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GET /v2/contact_center/address_books/{addressBookId}
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POST /v2/contact_center/address_books
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PATCH /v2/contact_center/address_books/{addressBookId}
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DELETE /v2/contact_center/address_books/{addressBookId}
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GET /v2/contact_center/address_books/{addressBookId}/contacts
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GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
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POST /v2/contact_center/address_books/{addressBookId}/contacts
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PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
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DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
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DispositionsAPI
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GET /v2/contact_center/dispositions
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POST /v2/contact_center/dispositions
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GET /v2/contact_center/dispositions/{dispositionId}
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PATCH /v2/contact_center/dispositions/{dispositionId}
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DELETE /v2/contact_center/dispositions/{dispositionId}
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GET /v2/contact_center/dispositions/sets
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POST /v2/contact_center/dispositions/sets
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GET /v2/contact_center/dispositions/sets/{dispositionSetId}
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PATCH /v2/contact_center/dispositions/sets/{dispositionSetId}
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DELETE /v2/contact_center/dispositions/sets/{dispositionSetId}
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QueuesAPI
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GET /v2/contact_center/queues/{queueId}/dispositions
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POST /v2/contact_center/queues/{queueId}/dispositions
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DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}
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GET /v2/contact_center/queues/{queueId}/dispositions/sets
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POST /v2/contact_center/queues/{queueId}/dispositions/sets
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DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}
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GET /v2/contact_center/queues/{queueId}/supervisors
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POST /v2/contact_center/queues/{queueId}/supervisors
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DELETE /v2/contact_center/queues/{queueId}/supervisors/{userId}
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Enhancements
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New response fields
dispositions_count
,disposition_sets_count
,distribution_type
,distribution_duration_in_seconds
,connecting_media_id
,connecting_media_name
,transferring_media_id
,transferring_media_name
,holding_media_id
,holding_media_name
,waiting_room_name
,waiting_room_id
, andmessage_accept
inGet a queueAPI-
GET /v2/contact_center/queues/{queueId}
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New request fields
distribution_type
,distribution_duration_in_seconds
,connecting_media_id
,transferring_media_id
,holding_media_id
,waiting_room_id
, andmessage_accept
in theUpdate a queueAPI-
PATCH /v2/contact_center/queue/{queueId}
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New request field
engagement_id
in theList tasksAPI-
GET /v2/contact_center/tasks
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New
user_id
request field in theCreate a user’s profileAPI-
POST /v2/contact_center/users
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