Zoom Contact Center - July 18, 2022

New

API

• Queues- Update a queue agent

  • PATCH /v2/contact_center/queues/{queueId}/agents/{userId}

• Recordings

  • GET /v2/contact_center/recordings

  • GET /v2/contact_center/users/{userId}/recordings

  • DELETE /v2/contact_center/recordings/{recordingId}

  • GET /v2/contact_center/engagements/{engagementId}/recordings

  • DELETE /v2/contact_center/engagements/{engagementId}/recordings

• Reports

  • GET /v2/contact_center/analytics/historical/voice/queues/metrics

Webhook Events

• Task

  • contact_center.task_created

  • contact_center.task_completed

  • contact_center.task_canceled

  • contact_center.task_deleted

  • contact_center.task_updated

  • contact_center.task_reservation_accepted

  • contact_center.task_reservation_canceled

  • contact_center.task_reservation_completed

  • contact_center.task_reservation_created

  • contact_center.task_reservation_rejected

  • contact_center.task_reservation_timeout

     

Enhancements

• Newopt_in_out_statusresponse field in theList Queue AgentsAPI

  • GET /v2/contact_center/queues/{queueId}/agents