New
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FlowsAPI
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GET /v2/contact_center/flows
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GET /v2/contact_center/flows/{flowId}
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InboxesAPI
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GET /v2/contact_center/inboxes
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GET /v2/contact_center/inboxes/messages
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GET /v2/contact_center/inboxes/{inboxId}/messages
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DELETE /v2/contact_center/inboxes/{inboxId}/messages/{messageId}
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DELETE /v2/contact_center/inboxes/{inboxId}/messages
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Engagementswebhook events
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contact_center.engagement_disposition_added
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contact_center.engagement_note_added
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contact_center.engagement_wrap_up_started
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contact_center.engagement_wrap_up_ended
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Enhancements
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New
modified_by
andlast_modified_time
response fields in theGet List UsersAPI-
GET /v2/contact_center/users
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New
channel_type
request field enumeration value to support video recording in theRecordingsAPI-
GET /v2/contact_center/recordings
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GET /v2/contact_center/users/{userId}/recordings
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GET /v2/contact_center/engagement/{engagementId}/recordings
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GET /v2/contact_center/queues/{queueId}/recordings
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Support delete video recordings in theRecordingsAPI
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DELETE /v2/contact_center/users/{userId}/recordings
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DELETE /v2/contact_center/recordings/{recordingId}
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DELETE /v2/contact_center/engagement/{engagementId}/recordings
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DELETE /v2/contact_center/queues/{queueId}/recordings
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Bug Fixes
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Fix List skills API is not returning any results when no query parameters are provided:
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GET /v2/contact_center/skills
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