Added
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NewEngagementAPIs:
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GET /v2/contact_center/engagements
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GET /v2/contact_center/engagements/{engagementId}
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NewInboxAPIs:
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POST /v2/contact_center/inboxes
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DELETE /v2/contact_center/inboxes
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PATCH /v2/contact_center/inboxes/{inboxId}
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GET /v2/contact_center/inboxes/{inboxId}
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GET /v2/contact_center/inboxes/messages
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DELETE /v2/contact_center/inboxes/messages
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AddedQueueAPIs:
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GET /v2/contact_center/inboxes/{inboxId}/queues
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POST /v2/contact_center/inboxes/{inboxId}/queues
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DELETE /v2/contact_center/inboxes/{inboxId}/queues
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Changed
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RenamedUserAPIs:
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GET /v2/contact_center/inboxes/{inboxId}/users
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POST /v2/contact_center/inboxes/{inboxId}/users
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DELETE /v2/contact_center/inboxes/{inboxId}/users
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Fixed
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Fixed list recordings not returning today's recordings inRecordingsAPIs:
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GET /v2/contact_center/recordings
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GET /v2/contact_center/users/{userId}/recordings
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GET /v2/contact_center/queues/{queueId}/recordings
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Fixed
channel_name
values forTaskswebhooks:-
contact_center.task_canceled
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contact_center.task_completed
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contact_center.task_created
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contact_center.task_deleted
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contact_center.task_entered_queue
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contact_center.task_exited_queue
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contact_center.task_updated
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contact_center.task_reservation_accepted
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contact_center.task_reservation_canceled
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contact_center.task_reservation_completed
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contact_center.task_reservation_created
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contact_center.task_reservation_rejected
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contact_center.task_reservation_timeout
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