Zoom Contact Center - November 21, 2022

Added

• NewEngagementAPIs:

  • GET /v2/contact_center/engagements

  • GET /v2/contact_center/engagements/{engagementId}

• NewInboxAPIs:

  • POST /v2/contact_center/inboxes

  • DELETE /v2/contact_center/inboxes

  • PATCH /v2/contact_center/inboxes/{inboxId}

  • GET /v2/contact_center/inboxes/{inboxId}

  • GET /v2/contact_center/inboxes/messages

  • DELETE /v2/contact_center/inboxes/messages

• AddedQueueAPIs:

  • GET /v2/contact_center/inboxes/{inboxId}/queues

  • POST /v2/contact_center/inboxes/{inboxId}/queues

  • DELETE /v2/contact_center/inboxes/{inboxId}/queues

Changed

• RenamedUserAPIs:

  • GET /v2/contact_center/inboxes/{inboxId}/users

  • POST /v2/contact_center/inboxes/{inboxId}/users

  • DELETE /v2/contact_center/inboxes/{inboxId}/users

Fixed

• Fixed list recordings not returning today's recordings inRecordingsAPIs:

  • GET /v2/contact_center/recordings

  • GET /v2/contact_center/users/{userId}/recordings

  • GET /v2/contact_center/queues/{queueId}/recordings

• Fixedchannel_namevalues forTaskswebhooks:

  • contact_center.task_canceled

  • contact_center.task_completed

  • contact_center.task_created

  • contact_center.task_deleted

  • contact_center.task_entered_queue

  • contact_center.task_exited_queue

  • contact_center.task_updated

  • contact_center.task_reservation_accepted

  • contact_center.task_reservation_canceled

  • contact_center.task_reservation_completed

  • contact_center.task_reservation_created

  • contact_center.task_reservation_rejected

  • contact_center.task_reservation_timeout