Enhancements
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Added
user_email
response field in theRecordingsAPIs:-
GET /v2/contact_center/recordings
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GET /v2/contact_center/users/{userId}/recordings
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GET /v2/contact_center/queues/{queueId}/recordings
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GET /v2/contact_center/engagements/{engagementId}/recordings
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NewEngagementswebhook events:
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contact_center.engagement_user_barge_initiated
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contact_center.engagement_user_monitor_initiated
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contact_center.engagement_user_takeover_initiated
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contact_center.engagement_user_whisper_initiated
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Fixed
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Fix theTask Reservationwebhooks to return the correct value for
assigned_user_id
field.-
contact_center.task_reservation_created
-
contact_center.task_reservation_accepted
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contact_center.task_reservation_canceled
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contact_center.task_reservation_timeout
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contact_center.task_reservation_rescinded
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contact_center.task_reservation_completed
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contact_center.task_reservation_rejected
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FixTaskwebhooks to return the correct value for
flow_id
,flow_name
field.-
contact_center.task_canceled
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contact_center.task_completed
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contact_center.task_created
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contact_center.task_deleted
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contact_center.task_updated
-
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Refactored Engagement and User webhooks to use the new events architecture:
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contact_center.engagement_user_answered
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contact_center.engagement_user_dtmf_sent
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contact_center.engagement_user_ended
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contact_center.engagement_user_hold
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contact_center.engagement_user_unhold
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contact_center.engagement_user_muted
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contact_center.engagement_user_unmuted
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contact_center.engagement_disposition_added
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contact_center.engagement_note_added
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contact_center.engagement_wrap_up_started
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contact_center.engagement_wrap_up_ended
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contact_center.user_login
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contact_center.user_logout
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contact_center.user_status_changed
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Fixed typo by renaming
userSkills
response field toskills
inList User's SkillsAPI:-
GET /v2/contact_center/users/{userId}/skills
.
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Fixed
page_size
andnext_page_token
inList EngagementsAPI:-
GET /v2/contact_center/engagements
-