Since the Contact Center SDK is built on our Video SDK, your Contact Center SDK will need to be updated at least every nine months.
- Fixed an issue where the agent name was mapped to the wrong field. Agent name is now mapped to the display name that is set-up on the web portal.
- Fixed an issue where a video call could be initiated only one time from the mobile app. An error was displayed when the user tried to initiate a video call again.
- Fixed an issue where consumers could not see the estimated wait time in the waiting room. Consumers now see the estimated wait time in the waiting room only when the setting in the flow is enabled, and they do not see the EWT when this setting is disabled.