Published date: March 20, 223
Added
- New Batch Update Users API:
PATCH /v2/contact_center/users
- New Preferences APIs:
DELETE /v2/contact_center/system_statuses/{statusId}
PATCH /v2/contact_center/system_statuses/{statusId}
POST /v2/contact_center/system_statuses
- New Variable Logs APIs:
GET /v2/contact_center/variable_logs
GET /v2/contact_center/variable_logs/{variableLogId}
- New Recordings webhook events:
contact_center.recording_started
contact_center.recording_paused
contact_center.recording_resumed
contact_center.recording_stopped
contact_center.recording_completed
Changed
- Added
ISO 8601
timezone standard to response fieldsstart_time
andlast_modified_time
in the Engagements APIs:GET /v2/contact_center/engagements
- Added new response fields
status_type
andstatus_category
in the Preferences APIs:GET /v2/contact_center/system_statuses/{statusId}
GET /v2/contact_center/system_statuses
- Added new request field
status_category
in the Preferences API:GET /v2/contact_center/system_statuses
- Added request fields
queue_wait_type
andrequired_skill_ids
forvoice
channel in the Reports API:GET /v2/contact_center/analytics/historical/details/metrics
- Added new response fields
dialed_numbers
,callback_waiting_duration
,callback_pending_duration
,ring_duration
,flow_version
,queue_wait_type
,required_skills
,optional_skills
andagent_skills
in the Reports API:GET /v2/contact_center/analytics/historical/details/metrics
- Added
ISO 8601
timezone standard to response fieldsstart_time_interval
andend_time_interval
in the Reports APIs:GET /v2/contact_center/analytics/historical/queues/metrics
GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
GET /v2/contact_center/analytics/agents/time_sheets
- Added
ISO 8601
timezone standard to response fieldsstart_time
andend_time
in the Reports APIs:GET /v2/contact_center/analytics/historical/details/metrics
GET /v2/contact_center/analytics/agents/status_history
- Added new request field
sub_status_id
in the Users API:PATCH /v2/contact_center/users/{userId}
- Added new response fields
sub_status_id
andsub_status_name
in the Users APIs:GET /v2/contact_center/users
GET /v2/contact_center/users/{userId}
- Added new payload fields
previous_sub_status_id
,previous_sub_status_name
,current_sub_status_id
andcurrent_sub_status_name
in the Users webhook:contact_center.user_status_changed
Fixed
- Fixed the bug where the response field
total_answer_duration
was missing in the Reports API:GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
- Fixed the bug where the response field
display_name
didn't return the correct value in these APIs:GET /v2/contact_center/recordings
GET /v2/contact_center/users/{userId}/recordings
GET /v2/contact_center/engagements/{engagementId}/recordings
GET /v2/contact_center/queues/{queueId}/recordings
GET /v2/contact_center/inboxes/{inboxId}/users
GET /v2/contact_center/skills/{skillId}/users/{userId}