Zoom Contact Center - April 14, 2023

Published April 14, 2023

Added

• New Logs API.
  • GET /v2/contact_center/sms
• New Operating Hours APIs.
  • GET /v2/contact_center/business_hours
  • POST /v2/contact_center/business_hours
  • GET /v2/contact_center/business_hours/{businessHourId}
  • PATCH /v2/contact_center/business_hours/{businessHourId}
  • DELETE /v2/contact_center/business_hours/{businessHourId}
  • GET /v2/contact_center/business_hours/{businessHourId}/flows
  • GET /v2/contact_center/business_hours/{businessHourId}/queues
• New Queues API.
  • GET /v2/contact_center/queues/{queueId}/operating_hours
• New Variables APIs.
  • GET /v2/contact_center/variables/groups
  • POST /v2/contact_center/variables/groups
  • PATCH /v2/contact_center/variables/groups/{variableGroupId}
  • GET /v2/contact_center/variables/groups/{variableGroupId}
  • DELETE /v2/contact_center/variables/groups/{variableGroupId}
  • GET /v2/contact_center/variables
  • POST /v2/contact_center/variables
  • GET /v2/contact_center/variables/{variableId}
  • PATCH /v2/contact_center/variables/{variableId}
  • DELETE /v2/contact_center/variables/{variableId}
• New Consumer webhook events.
  • contact_center.engagement_consumer_notified
  • contact_center.engagement_consumer_answered
  • contact_center.engagement_consumer_ended
• New Queue webhook events.
  • contact_center.queue_agent_assigned
  • contact_center.queue_agent_unassigned
  • contact_center.queue_supervisor_assigned
  • contact_center.queue_supervisor_unassigned

Changed

• New Zendesk and ServiceNow values for client_integration field in the Users APIs and webhook event.
  • POST /v2/contact_center/users
  • PATCH /v2/contact_center/users
  • GET /v2/contact_center/users
  • PATCH /v2/contact_center/users/{userId}
  • GET /v2/contact_center/users/{userId}
  • POST /v2/contact_center/users/batch
  • contact_center.user_created

Fixed

• Fixed response field end_time to return the correct value in the Reports API.
  • GET /v2/contact_center/analytics/agents/status_history
• Fixed webhook events to trigger properly in the Queues webhook events.
  • contact_center.queue_created
  • contact_center.queue_deleted
• Fixed request field overflow_to_queue_id to update correctly in the Queues API.
  • PATCH /v2/contact_center/queues/{queueId}