Zoom Contact Center API - June 20, 2023

Published June 20, 2023

Added

• New Operating Hours APIs.
  • GET /v2/contact_center/closures/{closureSetId}/flows
  • GET /v2/contact_center/closures
  • GET /v2/contact_center/closures/{closureSetId}/queues
  • GET /v2/contact_center/closures/{closureSetId}
  • PATCH /v2/contact_center/closures/{closureSetId}
  • POST /v2/contact_center/closures
  • DELETE /v2/contact_center/closures/{closureSetId}
• New Regions APIs.
  • PATCH /v2/contact_center/regions/{regionId}
  • GET /v2/contact_center/regions/{regionId}/users
  • POST /v2/contact_center/regions/{regionId}/users
  • GET /v2/contact_center/regions
  • GET /v2/contact_center/regions/{regionId}
  • DELETE /v2/contact_center/regions/{regionId}
  • POST /v2/contact_center/regions
• New webhook Webhook events.
  • contact_center.closure_created
  • contact_center.closure_deleted
  • contact_center.closure_updated
  • contact_center.engagement_monitor_started
  • contact_center.engagement_monitor_ended
  • contact_center.engagement_takeover_started
  • contact_center.user_created
  • contact_center.user_updated

Changed

• New variables request field in these Address Books APIs.
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts
• New variables response field in these Address Books APIs.
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts
• New client_show_in_client_profile_section, use_in_external_url_parameters, client_show_in_inbound_call_notifications, and client_show_in_client_engagement_section request fields in these Variables APIs.
  • PATCH /v2/contact_center/variables/{variableId}
  • POST /v2/contact_center/variables
• New client_show_in_inbound_call_notifications, client_show_in_client_engagement_section, use_in_external_url_parameters, and client_show_in_client_profile_section response fields in these Variables APIs.
  • GET /v2/contact_center/variables/{variableId}
  • POST /v2/contact_center/variables
• New region_id request field in these Users APIs.
  • PATCH /v2/contact_center/users/{userId}
  • POST /v2/contact_center/users
  • GET /v2/contact_center/users
• New region_name,region_id response fields in these Users APIs.
  • GET /v2/contact_center/users/{userId}
  • POST /v2/contact_center/users
  • GET /v2/contact_center/users
• New user_access request field in this Users API.
  • GET /v2/contact_center/users
• New auto_close_alert_message_enabled, auto_close_message, service_level_exclude_abandoned_quit_engagements, wrap_up_expiration, service_level_exclude_long_abandoned_calls, recording_storage_location, service_level_threshold_in_seconds, overflow_to_flow_id, overflow_to_inbox_id, auto_close_alert_message, service_level_target_in_percentage, auto_close_message_enabled, overflow_to_queue_id, auto_close_alert_message_time, auto_close_timeout, and service_level_exclude_short_abandoned_calls fields in these Queues webhook events.
  • contact_center.queue_deleted
  • contact_center.queue_created
• New messaging channel_types value in these Queues APIs and webhook events.
  • GET /v2/contact_center/queues
  • POST /v2/contact_center/queues
  • GET /v2/contact_center/queues/{queueId}
  • PATCH /v2/contact_center/queues/{queueId}
  • contact_center.queue_deleted
  • contact_center.queue_created
• New video channel_type value in these Recordings webhook events.
  • contact_center.recording_started
  • contact_center.recording_paused
  • contact_center.recording_resumed
  • contact_center.recording_stopped
  • contact_center.recording_completed
  • contact_center.recording_transcript_completed
  • contact_center.recording_deleted
  • contact_center.recording_permanently_deleted