Zoom Contact Center SDK - Android - 2.9.0

Published September 25, 2023

Since the Contact Center SDK is built on our Video SDK, update your Contact Center SDK at least every nine months.

Added

• Added audio status animation to video.
• Added a way to request a scheduled callback and the ZoomCCScheduledCallbackService instance in the ZoomCCInterface class.
• Added a way for a supervisor to meet with customers in a waiting room.

Changed

• Changed the waiting room's estimated wait time with EWT service.