To fix the black screen issue on the Client Web SDK follow the steps outlined below:
- Make sure the the latest Web SDK version is being used.
- Upon initial import of the Client Web SDK, there may be just a black screen. This is expected until you start or join a Meeting or Webinar. As a solution, you can hide the Client Web SDK by default (example), and then show it when the start or join Meeting or Webinar flow has been executed (example).
- If the Web SDK is just a black screen joining / starting Meetings / Webinars is not working, check to see if there are errors in the browser console. If there are errors, fix them. If they cannot be fixed reach out to us.